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Welcome to our remote support article.
This article is created to help you understand what remote support is & how it works.
First you must understand how remote support works.
You contact our support staff through ticket ,live chat or via phone.
Your agent will direct you to visit this link
You will then be prompted to install our quick support software.
You will then need to provide your agent with the system generated user name & password.
This software allows us to log into your device using our device to better assist you with your problem.
Our agents will not view personal or private folders,files or other information with out consent.
Our agents will not download or other wise copy your data in any way shape or form.
Our agents will recommend the next steps of action & ask to proceed with repairs.
A payment agreement will be submitted upon evaluation completion of device